The Logistics // Shipping & Exchanges

Every piece of Ramble & Riot jewelry is hand-forged with intent. Because we aren't a big-box warehouse, our process is deliberate. Here is how we get your talismans from our forge to your front door.

1. Shipping:

  • Production Time: Most of our pieces are made-to-order. Please allow 2-3 Weeks for us to hammer, oxidize, and polish your silver before it ships.

  • Domestic Shipping: We ship via USPS, which typically takes 2–4 business days once it leaves the studio. You’ll receive a tracking number the moment your package hits the road.

  • International Travel: At this time we do not ship internationally. we apologize for any inconvenience and hope to provide this service soon.

2. Returns & Exchanges

At Ramble & Riot, every piece is meticulously forged by hand from the ground up. Because these are handmade items, slight imperfections are a testament to the artisan process—they are the "riot" in the metal that makes your piece unique. While I do not offer refunds, I stand behind my craftsmanship and want you to wear your jewelry with confidence for a lifetime.

Our Resolution Policy

If you are unsatisfied with your order, please reach out. While I do not offer traditional refunds, I am committed to finding a resolution. Whether it is an adjustment or an exchange, my goal is to ensure your piece feels like the talisman it was meant to be.

Exchange Terms

If you find that you have ordered the wrong size, I am happy to facilitate an exchange under the following conditions:

Condition: Jewelry must be in its original, unworn condition and returned in its original Ramble & Riot packaging.

The Fit: We offer one complimentary size exchange per order. Please note that the customer is responsible for return shipping costs to the studio.

Final Sale: To maintain the integrity of our custom work, all custom-stamped pieces and "Final Sale" items from the Vault are yours for keeps and are not eligible for return or exchange.

3. Damages & Repairs:

Our silver is heavy-duty, but life happens. If your piece arrives damaged or fails due to a craftsmanship defect within the first 30 days, we will repair or replace it at no cost to you. After 30 days, we offer a Repair Service for a small fee to keep your jewelry looking its best