Shipping, Exchanges & Repairs

Preparation

Every piece here is made to order — nothing's sitting in a drawer waiting to ship. Give us 2–3 weeks to hammer, oxidize, and polish your silver before it goes out the door.

Shipping

Once it ships, it travels via your choice of UPS or FedEx service — Ground, 2-Day, or Overnight options are offered at checkout. Right now we're shipping Nashville-to-you within the U.S. only — no international shipping yet. if your order is greater than $150 before taxes, we will provide ground shipping for free (UPS or FedEx). We also offer free local delivery for our neighbors in several Nashville zip codes — if you see this option you are close enough that I will hand deliver it to you, and personally thank you for your support.

Exchanges

Every piece we make is backed by a 90-day craftsmanship guarantee — if something’s off, we’ll repair or replace it free (see Repairs below). Handmade means slight imperfections aren’t defects — they’re proof a person made this, not a machine. Because of that, we’re not able to offer monetary refunds, but we’re happy to make it right with one free size exchange per order, as long as the piece is unworn and comes back in its original packaging. Return shipping to the studio is the customer’s responsibility. Custom-stamped pieces are cut and set specifically for you, so those are exchange-final.

Repairs

If something arrives damaged or shows a craftsmanship flaw within 90 days, we'll repair or replace it, free. After that window, we still want to fix it — repairs are available for a small fee any time after.